Service & Support the new way.

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Way

Proactive and Professional true managed print Photocopier Service and Support always putting you the customer first

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6 month minimum term service commitment

Subject to conditions

That’s right at 2 Group we are so confident with our levels of service to our clients that we know you will be to. Why not try us and put us to the test. If you are unhappy with our service, you are free to terminate after 6 months and source an alternative service provider. We our more than confident that you will be satisfied though and after the 6-month period the agreement will fall in line with the 3 or 5 year lease agreement for the equipment. If you purchased the machine outright the agreement will fall in line with the 60-month term as per the T&C, s. Putting our clients’ needs first, that’s the new way, that’s the 2 Group way.

Service

What does that mean, the official stance is – “an organization that is responsible for a particular type of activity, or for providing a particular thing that people need:

Support

What does this mean, one official stance is – “to give encouragement to someone or something because you want him, her, or it to succeed:

At 2 Group Solutions, we optimise both service and support and truly believe in the above, we take our service responsibility seriously because you of course will need us throughout the length of the service term, and we want you to have the confidence that 2 Group are there to fix the issue. We equally believe passionately in supporting you in your business needs by eliminating the many frustrating service issues that can potentially come up. We want you to focus and succeed in your business with the peace of mind that 2 Group will focus and succeed on maximising the uptime and running of the machines ensuring we are there when you need us, ensuring as minimal disruption as possible to your business, ensuring you as the client will always come first.

 

At 2 Group we truly believe that this is the most important part of our business, we take pride knowing that our customers know that 2 group will fix it. The below will give you confidence in why.

First time Fix 94%

Optimise the uptime of the equipment at 98.8%

Give an average call out response time of 3 hours 47 minutes

offer true Nationwide coverage ensuring all your office locations are covered and supported.

offer true Nationwide coverage ensuring all your office locations are covered and supported.

103 Dedicated & fully trained service support engineers

Dedicated service centre​ nestled in the heart of Cambridgeshire, ideally located to be on hand to service your needs.

11 Dedicated staff members Man, our service centre fully trained and ready to accept your calls and arrange the level of service and support you expect.

We utilise the very latest managed print software to ensure we are constantly monitoring your machines and capturing when the machines need toner and consumables to ensure the machines are constantly topped up.

  Automated meter readings, providing your IT will allow, the machines are set up to send us the meter readings from the machines each month. This allows us to accurately produce your service invoice monthly against your print and copy usage.

We use the very latest Vantage online service management suite, this logs the calls, tracks the engineers, logs any parts that may be needed to fix the machines, monitors when the calls have been shut down and will give an up to date estimate of when the engineer will arrive on site to clear any issues.

Our investment in fleet management software has significantly reduced the volume of service calls since it enables our engineers to react to errors and faults proactively, minimising downtime.

IT support desk, maned by dedicated staff trained and ready to respond and support when needed.

We utilise all the very latest cloud based managed print service support based software solutions.

Team Viewer remote support utilising screen sharing software, on hand when you need remote support. (depending on your computer’s operating system) to install the software.

Automated maintenance or Preventative maintenance that ensures automatic scheduling of maintenance and repairs.

We use Genuine manufacturer Parts and consumables in our repairs to guarantee the longevity and reliability of your office equipment. Rest assured that your printer or photocopier will receive high-quality replacements, ensuring optimal performance.

When upgrading or replacing your machines our team will deliver and install the machines at your office premises FREE OF CHARGE

Our team of experts will also network and install the device at your office premises FREE OF CHARGE

Your Toner, consumables, parts, labour and engineer call outs are covered.

Print Management Software We believe the right software is at the heart of effective print management. We work with leading management print solutions to ensure your printing environment runs smoothly, securely, and cost-effectively.

puts the customer first.

That’s the way.

dedicated service & support

0204 628 0791

service@2group.co.uk

dedicated service & support

0204 628 0791

service@2group.co.uk